How can we help?
Questions about a Kivarof™ curtain tieback, product details, an order, payment, tracking, delivery, returns, or refunds? Our customer support team is ready to assist.
A direct way to reach our team.
For faster assistance, include your order number and the email address used at checkout when contacting us about an existing purchase.
Email Us
For product information, order updates, delivery questions, return requests, and general support, email service@kivarof.com. Our goal is to respond within 24 hours.
Phone Support
Call +86 158-9295-4812 during our published customer-service hours of 8:00 AM – 10:00 PM Daily. For requests that require review by a shipping carrier, payment provider, or fulfillment partner, additional resolution time may be needed.
Help With an Existing Order
Please provide your order number, the checkout email address, and a description of what you need. For a tracking concern, include any available tracking number and the most recent carrier update.
Damaged, Incorrect, or Incomplete Items
If a curtain tieback arrives damaged, defective, different from what you ordered, or missing a component, contact us within 7 calendar days after delivery. Please include clear photos of the item, the issue, the packaging, and the shipping label when relevant. We will review the concern and provide an appropriate solution. This reporting target does not limit rights that applicable law protects.
Returns and Refunds
Contact customer support before mailing any item back. Eligible preference-based returns are available within 30 calendar days after delivery, subject to our published conditions. For a preference-based return, return shipping is paid by the customer; confirmed errors attributable to us are resolved without additional customer cost. Approved refunds are normally initiated within 5–10 business days after an eligible return is received, inspected, and approved.
Important Return Address Information
Our registered business address is not automatically our return warehouse. Once a request is reviewed and approved, we provide the correct return address and instructions. Please do not send unsolicited returns to the business address shown below.
Helpful Links
Frequently Asked Questions · Shipping Policy · Return & Refund Policy · Payment & Security
Business & Contact Information
- Brand Name
- Kivarof™
- Legal Company Name
- Guangzhou Yuezhongke Network Technology Co., Ltd.
- Owner
- Wang Zhijia
- Website
- kivarof.com
- Business Address
- Room 1102, 11th Floor, No. 8 Xiangshan Avenue, Ningxi Street, Zengcheng District, Guangzhou, China
- Customer Support Email
- service@kivarof.com
- Customer Support Phone
- +86 158-9295-4812
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily
Kivarof™ is owned and operated by Guangzhou Yuezhongke Network Technology Co., Ltd. Customer support aims to respond within 24 hours.
Questions? We're here for you.
For information about our floral curtain tiebacks, your order, delivery, returns, or payment, please contact our customer-care team.