Terms and Conditions

PURCHASE TERMS

Clear terms for every order

The following provisions describe the store operator, eligibility, product information, order placement, payment, fulfillment, returns, and customer rights.

Section 01

Store Operator & Acceptance

Kivarof™ is owned and operated by Guangzhou Yuezhongke Network Technology Co., Ltd.. By placing an order on kivarof.com, you agree to these purchase terms and the applicable posted store policies, subject to rights that applicable law does not permit us to exclude.

Section 02

Who May Purchase

Purchases must be made by someone at least 18 years old, or someone who has reached the legal age to enter into a purchase contract in their jurisdiction. Minors must have the involvement of a parent or legal guardian where required.

Section 03

Customer Accounts

If accounts are available, users must provide accurate information and safeguard their login credentials. Notify us promptly about suspected unauthorized activity. Security and privacy practices are discussed in our Privacy Policy.

Section 04

Products & Descriptions

Our store sells decorative curtain tiebacks, including floral accents and designs featuring braided, rope, layered-petal, or bead details as described on each listing. Measurements, material composition, colors, included pieces, and cleaning instructions are product-specific. Reasonable color or texture variations can occur, but materially incorrect merchandise is covered by our customer resolution procedures.

Section 05

Order Submission & Acceptance

Submitting an order is an offer to purchase. The confirmation message acknowledges receipt, while acceptance and fulfillment may require stock, payment, fraud, or shipping verification. We may decline or cancel a transaction for valid reasons such as unavailable stock, obvious errors, unauthorized payment, or inability to ship. Any payment collected for a merchant-cancelled order will be refunded in accordance with applicable law.

Section 06

Prices, Taxes & Payment

Prices are shown in USD unless another currency is clearly displayed. Applicable shipping charges, taxes, discounts, and the final total appear during checkout. Payment methods are the ones available at checkout. Financial institutions may impose separate conversion or transaction fees. See Payment & Security.

Section 07

Processing & Shipping

After payment confirmation, orders normally process within 2–4 business days, or up to 5 business days during busy periods. Standard transit for supported United States destinations is estimated at 10–15 business days after dispatch. Shipping charges are calculated and shown at checkout. Delivery dates are estimates rather than guarantees. Details appear in our Shipping Policy.

Section 08

Returns & Refunds

Eligible products may be returned within 30 calendar days following delivery. Contact us before returning merchandise for the correct address and instructions. Preference-based return shipping is paid by the buyer. We charge no restocking fee for approved returns. Once an eligible return is received, inspected, and approved, a refund is normally initiated to the original payment method within 5–10 business days. See Return & Refund Policy.

Section 09

Damaged or Incorrect Orders

Contact support within 7 calendar days after delivery if you receive a damaged, defective, wrong, or incomplete item; provide your order number and relevant evidence. We review confirmed merchant-caused problems and provide an appropriate remedy without charging you additional costs caused by our error. This request timing does not curtail mandatory consumer rights.

Section 10

Order Changes & Cancellation

For an address correction or cancellation, contact us as soon as possible. We will try to help before processing or dispatch, but cannot guarantee changes after fulfillment has begun. Shipped orders are handled under our return policy.

Section 11

Availability, Promotions & Accuracy

We may update product availability, pricing, offers, and catalog information. Promotional terms may include eligibility or expiration rules disclosed with the offer. If we identify a material listing or pricing error affecting an order, we will contact you with appropriate options or cancel and refund as applicable.

Section 12

Customer Communications & Submissions

If you choose to submit feedback, reviews, or product photos, you are responsible for ensuring the submission is lawful and accurate. Use of customer materials is subject to the permissions presented with the submission and our Privacy Policy.

Section 13

Intellectual Property

Store names, logos, original imagery, original website text, product presentations, and distinctive original designs are owned, licensed, or lawfully used by the operator. Nothing in a purchase authorizes unauthorized commercial reproduction of protected content.

Section 14

Limitations & Mandatory Rights

We make reasonable efforts to maintain accurate information and reliable service. Nothing in these terms excludes or limits statutory rights, warranties, or remedies that cannot legally be excluded in a customer’s jurisdiction. Any legally permitted limitation must be interpreted consistently with applicable law.

Section 15

Governing Rules & Disputes

The operation of this store is administered by Guangzhou Yuezhongke Network Technology Co., Ltd. in Guangzhou, China. Applicable consumer protection laws, mandatory rights, and lawful jurisdiction rules may apply to individual transactions. If a dispute arises, contact service@kivarof.com so we can review and attempt a fair resolution.

Section 16

Changes & Contact

These Terms may be updated from time to time, and the current version will be published on this page. For order questions, contact service@kivarof.com or +86 158-9295-4812.