HOMEPOLICIESFAQ
HELP CENTER · KIVAROF™Answers for easier shopping.
Find information about Kivarof™ floral curtain tiebacks, material details, shopping, delivery, tracking, returns, refunds, and customer care.
Order Processing2–4 Business Days
U.S. Transit10–15 Business Days
Returns30 Calendar Days
SupportReply Goal: 24 Hours
HELP CENTER
Frequently asked questions
Choose a question to view the answer. For questions specific to a certain style, please review that product page or contact customer support.
Popular questions
01. Who operates Kivarof™?
Kivarof™ is owned and operated by Guangzhou Yuezhongke Network Technology Co., Ltd.. Full business and customer contact details appear below.
02. What does Kivarof™ sell?
We focus on decorative curtain tiebacks, including floral styles inspired by roses, daisies, sunflowers, lotus flowers, and other botanical shapes.
03. What materials are used?
Materials, fibers, braided components, ornaments, and fastening construction can vary between products. Please check the individual product listing for the specifications of the style you select.
04. Are all tiebacks handmade?
No single manufacturing method applies to every style. Descriptions such as crochet-inspired, woven, or braided describe the product appearance unless a listing specifically confirms a manufacturing method.
05. How do I choose a curtain tieback?
Review the listed measurements, included pieces, decorative details, fastening style, and your curtain thickness before ordering. Contact us if you need help understanding a listing.
06. Where can the products be used?
They are intended as decorative window accessories for suitable indoor home settings. Suitability depends on your curtain and the item’s design and dimensions.
07. Will the color exactly match the photos?
Photography, room lighting, screen settings, and reasonable production tolerances can create minor visual variations. A materially different or defective item is handled under our return and refund rules.
08. How long is order processing?
Orders normally process within 2–4 business days after payment confirmation. During peak periods, processing may take up to 5 business days. Processing is separate from transit time.
09. How long does standard U.S. shipping take?
Estimated carrier transit is generally 10–15 business days after dispatch for supported U.S. addresses. This is an estimate, not a guaranteed arrival date.
10. How much is shipping?
Available shipping methods and charges are calculated and shown at checkout before you pay.
11. Where does my order ship from?
Orders may be fulfilled by Kivarof™ or designated fulfillment partners based on availability and destination. The shipping origin may differ from our business registration address.
12. How do I track an order?
Tracking information is sent by email when your order is dispatched and tracking becomes available. Carrier scans can take some time to appear.
13. Can I change my address or cancel an order?
Contact customer support as soon as possible. We will try to accommodate requests before shipment preparation or dispatch, but changes and cancellations cannot be guaranteed once fulfillment is underway.
14. What if my package is delayed or missing?
Contact service@kivarof.com with your order number. We will review carrier and fulfillment information and provide an appropriate resolution for confirmed loss. A “Delivered” scan does not automatically end our review.
15. Can I return a curtain tieback?
Eligible items can be returned within 30 calendar days after delivery. Please contact us first and follow our Return & Refund Policy.
16. Who pays for return shipping?
For a preference-based return, the customer pays the return shipping cost. For damage, defects, wrong or missing items attributable to us, we provide an appropriate solution without additional customer cost.
17. Do you charge a restocking fee?
No. We do not charge a restocking fee for approved returns.
18. When will my refund arrive?
After an approved return is received, inspected, and approved, we normally initiate the refund to the original payment method within 5–10 business days. Your payment provider may need more time to post it.
19. What if my item is damaged or incorrect?
Please tell us within 7 calendar days after delivery with your order number, photos, and an explanation. We will review and resolve confirmed issues appropriately without limiting mandatory consumer rights.
20. How do I contact Kivarof™?
Email service@kivarof.com or call +86 158-9295-4812. Support hours are 8:00 AM – 10:00 PM daily. Our response goal is within 24 hours.
Need Assistance?
Our customer service team is available 8:00 AM – 10:00 PM Daily. Email service@kivarof.com or call +86 158-9295-4812. Learn more through Shipping Policy, Return & Refund Policy, and Payment & Security.
OFFICIAL INFORMATION
Business & Contact Information
- Brand Name
- Kivarof™
- Legal Company Name
- Guangzhou Yuezhongke Network Technology Co., Ltd.
- Owner
- Wang Zhijia
- Website
- kivarof.com
- Business Address
- Room 1102, 11th Floor, No. 8 Xiangshan Avenue, Ningxi Street, Zengcheng District, Guangzhou, China
- Customer Support Email
- service@kivarof.com
- Customer Support Phone
- +86 158-9295-4812
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily
Kivarof™ is owned and operated by Guangzhou Yuezhongke Network Technology Co., Ltd. Customer support aims to respond within 24 hours.
HERE TO HELP
Questions? We're here for you.
For information about our floral curtain tiebacks, your order, delivery, returns, or payment, please contact our customer-care team.