Shipping Policy

ORDER JOURNEY

A simple order journey

Order received → payment verified → order prepared → shipment dispatched → tracking shared → delivery. Order processing and shipping transit are separate stages.

Section 01

Order Processing

After payment confirmation and any necessary order verification, orders are normally processed within 2–4 business days. During holidays, promotional events, or unusually busy periods, processing may take up to 5 business days. Business days ordinarily exclude weekends and applicable public holidays.

Section 02

Estimated U.S. Delivery

For standard shipping to supported United States destinations, estimated transit time is generally 10–15 business days after dispatch. The total time from purchase includes both order processing and the carrier’s transit period. Delivery estimates are not guaranteed dates and may be affected by customs, adverse weather, service interruptions, remote locations, and holidays.

Section 03

Shipping Costs

Shipping methods and applicable charges are calculated and shown at checkout based on the delivery destination and shipping option. You can review the complete total before submitting payment.

Section 04

Fulfillment & Shipping Origin

Orders may be dispatched from our own facilities or designated fulfillment partners according to inventory location, parcel requirements, and delivery destination. The parcel origin can differ from Guangzhou Yuezhongke Network Technology Co., Ltd.’s registered business address. Some orders may arrive in multiple parcels with separate tracking numbers.

Section 05

Tracking Information

Once your order has shipped and tracking information is available, it is provided to the checkout email address. Carrier scans can take additional time to appear after dispatch. Contact service@kivarof.com if you need help reviewing an order’s tracking status.

Section 06

Address Accuracy & Changes

Please verify your name, phone number, apartment details, street, state, postal code, and destination before confirming an order. If you notice a mistake, contact us promptly. We will try to make an update before fulfillment, but changes cannot be guaranteed after processing or shipping begins. Reasonable additional costs may apply if an address supplied by the buyer causes reshipment.

Section 07

Special Addresses & Shipping Coverage

Shipping to P.O. boxes, APO/FPO addresses, remote locations, and U.S. territories depends on available delivery services and the specific order. Available options appear during checkout; if none appears, we may not offer shipping to that address.

Section 08

Delays & Inactive Tracking

Temporary pauses in tracking can occur during transport. If your tracking has not moved for an unusually long period or the estimated window has passed, contact service@kivarof.com with your order number and tracking details. We will review the shipment and consult the delivery or fulfillment provider as needed.

Section 09

Lost Packages

If a package is confirmed lost in transit, we will review the shipping information and provide an appropriate reshipment, replacement, refund, or other reasonable resolution. We do not automatically transfer all shipping responsibility to the customer once an order is handed to a carrier.

Section 10

Marked Delivered but Not Received

If tracking shows “Delivered” but you cannot locate the parcel, check your mailbox, entrances, reception or mailroom, household members, and other safe delivery areas. Contact our support team if the parcel remains missing; a “Delivered” scan does not automatically prevent a delivery claim from being reviewed.

Section 11

Damaged, Missing, or Wrong Products

If the floral curtain tiebacks you receive are damaged, incomplete, incorrect, or materially different from the product description, please contact us within 7 calendar days after delivery. Include your order number, photos of the affected item, packaging, and shipping label where relevant. Confirmed errors attributable to us will be resolved without additional customer cost. Mandatory rights remain unaffected.

Section 12

Order Changes & Cancellations

Contact service@kivarof.com promptly if you need to correct or cancel an order. We will attempt changes before fulfillment starts, but cannot guarantee cancellation after preparation or dispatch. If shipment has already occurred, the Return & Refund Policy explains available options.