Return & Refund Policy

RETURNS &AMP; REFUNDS

How a return works

Contact support → send your order details → receive return instructions → return the approved item if required → inspection and refund review.

Section 01

30-Day Return Window

Eligible merchandise may be returned within 30 calendar days following confirmed delivery. Contact customer service before the 30-day window ends to begin a return request. Eligibility is subject to the conditions described below and any mandatory rights under applicable law.

Section 02

How to Request a Return

Email service@kivarof.com and provide your order number, the relevant curtain tieback design, the reason for return, and appropriate photos or videos if needed. Include pictures of the packaging and shipping label when reporting a wrong, missing, or damaged item. We will review the request and send instructions if a return is approved.

Section 03

Return Eligibility

For preference-based returns, items should generally be unused, complete, unaltered, and in original condition, with included accessories and reasonable protective packaging. Opening a shipping package to inspect the product does not by itself make an otherwise unused item ineligible. Please handle floral embellishments, woven or braided details, ropes, and decorative beads carefully when inspecting.

Section 04

Product Appearance & Normal Variation

Some variation in shade, flower arrangement, braided texture, stitching, decoration placement, or perceived finish can occur because of production tolerances, photography, lighting, and screen settings. A minor variation does not automatically indicate a defect. If an item is materially different from its published description, contact us; if you simply prefer a different design, a preference-based return may be requested within the 30-day period.

Section 05

Return Address & Authorization

Do not send merchandise to our registered company address unless customer support specifically instructs you to do so. Once your request is reviewed and approved, we will provide the correct return destination and any packaging or shipping instructions. Sending a return to an unapproved location may delay processing.

Section 06

Items That May Not Qualify for Preference Returns

An item may be ineligible for a preference-based return if it was clearly identified before purchase as personalized, custom-made, or final sale, or if it has been used, substantially altered, cut, stained, or damaged after delivery for reasons unrelated to an original defect. Missing major components or a condition preventing reasonable inspection may also affect eligibility. These restrictions do not remove mandatory consumer rights. Ordinary discounts do not automatically make a product final sale.

Section 07

Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your package promptly and report an item arriving damaged, defective, missing included pieces, incorrect, or materially unlike its description within 7 calendar days after delivery. Include the order number, a description, photos or video, and packaging or label images when appropriate. When we confirm an error attributable to us, we will provide an appropriate replacement, reshipment, refund, or return solution at no additional cost to you. This reporting period does not override legal rights.

Section 08

Return Shipping Costs & Fees

Preference-based returns—such as a change of mind or a different color or style preference—are shipped back at the buyer’s expense. Where a problem is confirmed as our error, we will arrange an appropriate solution without requiring the buyer to bear additional costs caused by that error. Original outbound shipping charges generally are not refunded for preference-based returns; applicable mandatory rights and approved seller-error resolutions take priority. We charge no restocking fee on approved returns.

Section 09

Sending Your Approved Return

Follow the address and instructions provided by customer support. For a preference-based return, use a reliable tracked shipping service and retain the tracking record. Keep protective packaging and all included parts together. We cannot trace returns sent to unapproved addresses without tracking.

Section 10

Inspection & Refund Timing

After an approved return reaches the designated return location, we inspect it to confirm the policy conditions. Once the item is received, inspected, and approved, we normally initiate the refund within 5–10 business days to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the refunded amount.

Section 11

Refund Method & Partial Resolutions

Approved refunds normally go to the original payment method. If it can no longer receive funds, we will coordinate an appropriate permitted alternative through the payment provider. Depending on the issue, we may offer a replacement, partial refund, reshipment, or full refund, including a resolution without a physical return when appropriate.

Section 12

Exchanges

Contact customer support to request an exchange. Available alternatives depend on stock, product condition, and the reason for the request. If we supplied the wrong or a defective product, we will provide an appropriate no-additional-cost remedy. For preference-based changes, shipping charges may apply.

Section 13

Order Cancellations

To request a cancellation or adjustment, contact service@kivarof.com as soon as possible after checkout. We attempt to accommodate requests before fulfillment; cancellations cannot be guaranteed once shipment preparation or dispatch begins. If shipment has already occurred, return eligibility will be evaluated under this policy.